customer service

Mobile phone with discount coupon computer and coffee

Study: Offering Discounts To Unhappy Subscribers May Lead To More Cancellations

Fake smiling

Forcing Smiles At Work Leads To Heavier Drinking, Study Finds

Woman shopping

Bargain Hunters View Customer Service Workers As Less Than Human, Study Finds

Angry woman

Society & Culture

Average Person Lasts 9 Minutes On Hold Before Losing Cool; Millennials Most Patient