Science & TechnologyHumans feel more comfortable talking to ‘female’ robots, study revealsFebruary 4, 2022
Society & CultureChatbots or real people? Study finds customers only care about ‘perceived humanness’January 6, 2022
PsychologicalBargain hunters view customer service workers as less than human, study findsJuly 18, 2018
Society & CultureAverage person lasts 9 minutes on hold before losing cool; Millennials most patientFebruary 26, 2018