customer service
Chatbots or real people? Study finds customers only care about ‘perceived humanness’January 6, 2022
Study: Offering discounts to unhappy subscribers may lead to more cancellationsJuly 4, 2019
Forcing smiles at work leads to heavier drinking, study findsApril 19, 2019
Bargain hunters view customer service workers as less than human, study findsJuly 18, 2018
